I did an online increase request and received the "we'll get back to you" notice. The account is about a year old, never missed a payment. Out of the 13 payments made, 8 were for more than 2x the amount requested and 1x paid in full at $600.00. Not a great record, but not horrible either. They sent an email notice to contact them after about a week and so I did. Their representative was super cordial and asked a few questions relative to income, how long on my job, and the mortgage. No real surprises with any of the questions. I had asked for an increase to $15K, from $1K. The rep went off the line for a few minutes then said he could not authorize the entire request but could do $5K, if I would accept it. I accepted and moved on. Maybe next time. My goal for this account was $10K in 2016, so maybe that goal moves to 2017. I'll be okay.